Plans and billing

Current prices are on the pricing page.

Plans

There are two plans. Paid organisations get every feature and pay only for extra people.

• Personal (free): one user, up to 5 designs, 10 revisions per design and 250 prototypes. Full change history, CSV import and export, and two-factor authentication are included.
• Business: a monthly or yearly price that includes 5 people of any role, unlimited designs, revisions and prototypes, and custom fields. Starts with a one-month free trial.

Seats

Business includes 5 seats. If you need more, add:

• read/write seats for people who create and change data (owners, admins and editors), and
• read-only seats, which cost less, for viewers such as managers, QA or customers.

Viewers can use spare read/write seats, so you only need read-only seats once your read/write seats are full. Pending invitations count towards seats, so you can’t go over by inviting several people at once.

Your plan and usage are shown at the bottom of the sidebar and under Organisation settings → Plan & billing.

Upgrading

Admins and owners can upgrade from Organisation settings → Plan & billing:

1. Choose monthly or yearly billing (yearly gives you two months free).
2. Choose a currency: US dollars, euros or Australian dollars. We pick one based on your location, and you can change it.
3. Optionally add extra read/write or read-only seats if you already know you’ll have more than 5 people. You can also add them later.
4. Click the button to go to our payment provider, Stripe, and enter your card and billing details. You can add a business tax ID so it appears on invoices.

Your organisation switches plan as soon as checkout completes. Once an organisation has subscribed, it stays in the same currency.

Managing your subscription

Click Manage billing & invoices to open Stripe’s billing portal, where you can:

• download invoices and receipts,
• update your card or billing details,
• cancel (your plan stays active until the end of the period you’ve paid for).

Add or remove extra seats in Proto Tracker with Add or remove seats. The difference is prorated on your next invoice. You can’t reduce seats below the number of people (and pending invites) currently using them.

Switching between monthly and yearly

Admins can click Switch to yearly (or Switch to monthly) on the Plan & billing page. Your extra seats move with you. Yearly costs ten months’ worth, so you get two months free.

A new billing period starts on the day you switch. You’re charged for it straight away, less a credit for the unused part of your current period, and the switch completes once that payment goes through. During the free trial, switching costs nothing until the trial ends.

If a payment fails or a subscription ends

• Failed payment: Stripe retries the card over the following days and emails you. Your plan keeps working in the meantime.
• Subscription ended: nothing is deleted. The organisation returns to Personal plan limits. If it has more people than that allows, it becomes read-only until you remove members or subscribe again. You can always view and export your data.