Terms of service
Last updated 30 September 2026
These terms are an agreement between you and Corella Creations ("we", "us") for use of Proto Tracker (the "Service"). If you use the Service on behalf of a company or other organisation, you agree to these terms on its behalf and confirm you have authority to do so. By creating an account you accept these terms and our privacy policy and acceptable use policy.
1. Accounts and organisations
- You must provide a valid email address and keep your password secure. You're responsible for activity under your account.
- Data in Proto Tracker belongs to an organisation. Organisation owners and admins control membership, roles, billing and deletion. If you are invited into an organisation, its owners control the data you contribute to it.
- Each person may own one organisation on the free Personal plan.
2. Plans, trials and billing
- Plans and prices are described on our pricing page. Paid plans are billed in advance, monthly or yearly, through Stripe, and renew automatically until cancelled.
- The Business trial lasts one month (30 days) and converts to a paid subscription unless you cancel before it ends. Each organisation can have one trial.
- You can cancel at any time from the billing portal. Cancellation takes effect at the end of the current billing period. Except where required by law (including the Australian Consumer Law), fees already paid are not refundable.
- The Business plan includes the number of users shown on the pricing page. Additional seats are charged per seat, and seat changes are prorated.
- Prices exclude taxes, which you are responsible for. We'll give at least 30 days' notice of any price increase, which will apply from your next renewal.
- If a payment fails and isn't resolved, or a subscription ends, your organisation reverts to the Personal plan's limits. No data is deleted; if the organisation exceeds those limits it becomes read-only until you resolve it.
3. Fair use
Proto Tracker is built for tracking the development of physical prototypes. "Unlimited" designs, revisions, prototypes and custom fields are unlimited for that purpose. You must not use the Service:
- as general-purpose file storage, a database or a backup system, for example by storing file contents, encoded data or unrelated records in text fields;
- to track things that aren't prototypes or development units at a scale that materially exceeds normal engineering use;
- with automated scripts that create or change data at machine rates, or in a way that degrades the Service for others;
- to resell or provide the Service to third parties without our written agreement.
Prototype counts on the Team plan are soft limits. If your use goes beyond fair use, we'll contact you first to discuss options such as a different plan, and we'll give you reasonable time to adjust before restricting anything.
4. Your data
- You (or your organisation) own all data you put into the Service ("Customer Content"). You grant us a limited licence to host, copy, process and display Customer Content only as needed to provide and support the Service.
- We treat Customer Content as confidential. We will not sell it, share it except with the sub-processors listed on our security page, or use it to train machine-learning models.
- You can export Customer Content at any time. If your account or organisation is closed by us (other than for breach of these terms), we'll keep data available for export for 30 days.
- You're responsible for having the right to upload Customer Content and for its accuracy.
- Where Customer Content includes personal data covered by the GDPR, UK GDPR or Swiss data protection law, our data processing agreement, including the Standard Contractual Clauses, forms part of these terms.
5. Acceptable use
You must follow our acceptable use policy. We may suspend access that threatens the security, integrity or availability of the Service, and will tell you why unless we're legally prevented from doing so.
6. Availability and changes
We work hard to keep Proto Tracker available and secure, but the Service is provided without a guaranteed uptime unless we agree a service level with you in writing. We may improve and change the Service. We won't remove core functionality you pay for during a paid term without notice and a pro-rata refund if you choose to cancel as a result.
7. Warranties and liability
Nothing in these terms excludes rights you have under the Australian Consumer Law or other laws that cannot be excluded. Subject to those laws:
- the Service is provided "as is", and we exclude all other warranties;
- neither party is liable for indirect or consequential loss, lost profits or lost data (other than our obligation to protect Customer Content as described in these terms);
- each party's total liability under these terms is limited to the fees you paid us in the 12 months before the claim arose, or AUD 100 if greater.
8. Termination
You can stop using the Service and delete your account at any time. We may suspend or terminate accounts that materially breach these terms, after notice and a reasonable opportunity to fix the breach where that's appropriate.
9. General
- We may update these terms. For material changes we'll give at least 30 days' notice by email. Continued use after changes take effect means you accept them.
- These terms are governed by the laws in force in Australia, and the courts of Australia have non-exclusive jurisdiction.
- If any part of these terms is unenforceable, the rest remains in effect.