Is the Personal plan really free?
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Yes, for one user with up to 5 designs, 10 revisions per design, and 250 prototypes, with the full change history. There's no card required and no time limit.
How does the Business free trial work?
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Business starts with a 1-month (30-day) free trial. Add a card at checkout and you won't be charged until the trial ends; cancel any time before then from the billing portal.
What if we have more than 5 people?
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Business includes 5 people of any role. Add read/write seats for people who create and change data, and cheaper read-only seats for people who only need to look, such as managers, QA, or customers. There's no minimum, spare read/write seats can be used by read-only members, and changes are prorated.
Why is there only one paid plan?
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Because a bigger team doesn't need different software, just more seats. Every paid organisation gets every feature, and you pay only for the people you add.
Which currencies can I pay in?
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US dollars, euros, and Australian dollars. We show the currency that matches your location by default, and you can change it before checkout. Once an organisation has subscribed, it stays in that currency.
What does 'unlimited' mean? Is there a fair-use policy?
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Unlimited designs and revisions are genuinely unlimited for tracking hardware development. The fair-use terms only rule out using Proto Tracker as general-purpose storage or a database for unrelated data (for example, bulk-importing non-prototype records, storing file contents in notes, or automated writes at machine rates). Limits marked * are subject to the fair-use terms; if you're tracking hundreds of thousands of units, talk to us.
What happens if I cancel or a payment fails?
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If you cancel, you keep Business until the end of the period you've paid for. If a renewal payment fails, your organisation becomes read-only until the card is updated: everyone can still view and export, but changes are paused while Stripe retries. If a subscription ends, nothing is deleted: your organisation returns to Personal limits and stays read-only while it has more members than the plan allows. You can export everything at any time.
Do prices include tax?
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Australian dollar prices include GST. US dollar and euro prices exclude sales tax and VAT, which are added at checkout where required. You can add your business tax ID at checkout so it appears on invoices.